01. Information We Collect

We collect only what we need to serve you well. This falls into two categories:

Information you provide directly:

Name and email address when booking a session or downloading a resource
Phone number if you opt in for session reminders via SMS
Details shared in intake forms, coaching questionnaires, or contact forms
Payment information processed securely through our payment partners (we never store card details)
Information collected automatically:

Browser type, device type, and operating system
IP address and approximate geographic location (country/city level)
Pages visited, time spent, and navigation paths on our site
Referring website or search term that led you to us

02.How We Use Your Data

Your information is used exclusively to provide and improve our coaching services. Specifically, we use it to:

Schedule, confirm, and follow up on coaching sessions
Send you resources, workbooks, or programme materials you’ve requested
Personalise our communications to reflect where you are in your journey
Send occasional newsletters and updates — only if you’ve opted in
Process payments and issue receipts
Improve website functionality and user experience through analytics
Comply with legal obligations where required
Information collected automatically:

Browser type, device type, and operating system
IP address and approximate geographic location (country/city level)
Pages visited, time spent, and navigation paths on our site
Referring website or search term that led you to us

03. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it.

Essential cookies: Required for the website to operate (e.g. session management, scheduling tools)
Analytics cookies: Help us understand traffic and improve content (e.g. Google Analytics, anonymised)
Preference cookies: Remember your settings so you don’t have to repeat them
You can control cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to book a session or access our content.

04. Data Sharing

We do not sell, rent, or trade your personal information. Period. We only share data in the following limited circumstances:

Service providers: Trusted third-party tools we use to operate — such as scheduling software, email platforms, and payment processors — who are contractually bound to protect your data
Legal compliance: Legal compliance:When required by law, court order, or to protect the rights and safety of our clients or the public
Business transfers: In the unlikely event of a merger or acquisition, your data would transfer to the new entity under the same protective terms

05. Data Security

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

SSL encryption on all data transmitted through our website
Access to personal data is restricted to authorised team members only
Secure, password-protected systems for storing client records
Regular security reviews of the tools and platforms we use
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns, please contact us directly.